1. Introduction
WinRupee takes the privacy of its players seriously. This Privacy Policy explains how WinRupee ("we", "us", "our") collects, processes, stores, and protects personal information when you use our website and services at winrupee.bet. It also explains your rights in relation to that information and how to exercise them.
WinRupee is an online casino and sports betting platform built specifically for the Pakistani market. Everything on WinRupee — bets, deposits, withdrawals, account balances — runs in Pakistani Rupees (PKR). Our payment integrations include Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard. When you use any of these services, WinRupee processes personal and financial data as described in this policy.
By registering an account or using WinRupee's services in any way, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of it, you should not use WinRupee. This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy.
In plain language: WinRupee collects the personal information needed to run your account, process payments, keep the platform secure, and comply with legal requirements. We do not sell your data to advertisers. We do not share it with anyone who doesn't need it to deliver our services. You have the right to access, correct, or delete your data at any time by contacting us.
End-to-End Encryption
All data transmitted between your device and WinRupee is protected by industry-standard TLS encryption. Payment details, login credentials, and personal information are never transmitted in plain text.
No Data Sales
WinRupee does not sell, rent, or trade your personal information to third-party advertisers or data brokers — ever. Your data is used to operate your account and deliver our services, nothing else.
Your Rights Respected
You can access, correct, or request deletion of your personal data at any time. WinRupee responds to all data rights requests within 30 days and at no charge to you.
WinRupee — your personal data is protected with the same care as your PKR balance
2. Personal Data We Collect at WinRupee
WinRupee collects only the personal data that is necessary to operate your account, process payments, prevent fraud, and comply with legal obligations. The categories of data we collect are set out below.
2.1Registration Data
When you create a WinRupee account, we collect your full legal name, date of birth, Pakistani mobile number, email address, and the username and password you choose. This information is required to open your account. Providing incomplete or inaccurate registration data is a breach of WinRupee's Terms and Conditions.
2.2Identity Verification Data (KYC)
To verify your identity — which is required before large withdrawals and may be requested at any time — WinRupee may collect:
- A copy of your CNIC (Computerised National Identity Card) or valid Pakistani passport
- A selfie or live verification photograph
- Proof of residential address (utility bill, bank statement)
- Proof of payment method ownership (screenshot of wallet/account registered in your name)
KYC documents are processed securely and retained only as long as legally required.
2.3Financial and Transaction Data
WinRupee records all financial transactions on your account, including: deposit amounts and dates, withdrawal requests and processing records, bonus credits and usage, PKR balance history, and the payment methods associated with your account (Easypaisa account number, JazzCash number, bank account details, etc.). WinRupee does not store full card numbers — card payments are processed through PCI-DSS compliant payment processors.
2.4Gaming and Betting Activity Data
WinRupee logs your gaming and betting activity including: games played, bet amounts and outcomes, session duration, deposit and bet frequency, and responsible gaming tool usage. This data is used for account management, fraud detection, responsible gaming monitoring, and platform improvement.
2.5Technical and Device Data
When you access WinRupee, our systems automatically collect certain technical data including: IP address, device type and operating system, browser type and version, time zone setting, pages visited and time spent, referring URLs, and error logs. This data is used for security, fraud prevention, and improving the platform experience.
2.6Communications Data
If you contact WinRupee's customer support team, we retain records of those communications — including live chat transcripts, email correspondence, and support ticket details. This allows us to provide consistent service and maintain an audit trail of any issues or disputes raised.
| Data Category |
Examples |
Purpose |
Required? |
| Registration Data |
Name, DOB, mobile, email |
Account creation and management |
Yes — mandatory |
| Identity (KYC) |
CNIC, passport, selfie |
Fraud prevention and compliance |
Before large withdrawals |
| Financial Data |
Deposits, withdrawals, PKR balance |
Payment processing and AML |
Yes — transaction-based |
| Gaming Activity |
Bets placed, games played |
Account management, responsible gaming |
Auto-collected |
| Technical Data |
IP address, device type, browser |
Security and fraud detection |
Auto-collected |
| Communications |
Support chat, emails |
Customer service and dispute resolution |
When you contact us |
WinRupee collects only what is needed — nothing more, nothing hidden
3. How WinRupee Uses Your Personal Data
WinRupee uses your personal data for specific, clearly defined purposes. We do not use your data for purposes beyond those listed below without first seeking your consent or having a legitimate legal basis to do so.
Account Operation
Managing your WinRupee account, authenticating your logins, processing your deposits and withdrawals, and crediting bonus funds all require use of your registration and financial data.
Fraud Prevention & Security
WinRupee uses technical and transaction data to detect unusual activity, prevent unauthorised account access, identify duplicate accounts, and protect the platform from automated attacks.
Customer Support
When you contact WinRupee's support team, we use your account and communications data to answer your query, resolve disputes, and improve support quality. Support is available in both Urdu and English.
Responsible Gaming
WinRupee monitors gaming activity patterns to identify players who may be showing signs of problem gambling. This allows us to proactively reach out, apply responsible gaming tools, or implement intervention measures where appropriate.
Platform Improvement
Aggregated and anonymised data about how players use WinRupee is used to improve the platform — identifying popular games, optimising load times, improving mobile experience on Pakistani networks, and developing new features.
Marketing (With Consent)
With your explicit consent, WinRupee may send you promotional messages about bonuses, new games, and special offers by SMS or email. You can withdraw this consent at any time through your account settings.
4. Legal Basis for Processing
WinRupee processes your personal data on one or more of the following legal bases depending on the specific processing activity involved.
4.1Contract Performance
Most of the data processing at WinRupee is necessary to perform the contract between WinRupee and you — i.e., to run your account, process your PKR transactions, and deliver the gaming services you have signed up to use. Without this processing, WinRupee cannot provide its services to you.
4.2Legal Obligation
Certain processing is required by law — primarily anti-money laundering (AML) compliance, identity verification, and financial record-keeping. WinRupee is legally obligated to collect and retain this data regardless of your preferences. Refusing to provide KYC documents when required means WinRupee cannot process withdrawal requests.
4.3Legitimate Interests
WinRupee processes some data on the basis of legitimate interests — specifically fraud prevention, platform security, and responsible gaming monitoring. In each case, WinRupee has assessed that the processing is necessary, proportionate, and does not override players' fundamental privacy rights.
4.4Consent
Where WinRupee processes data based on consent — primarily for marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal, and it does not affect processing carried out on other legal bases.
5. Who WinRupee Shares Your Data With
WinRupee does not sell your personal data. We share it only with the categories of recipients listed below, and only to the extent necessary for the stated purpose.
5.1Payment Processors
To process your PKR deposits and withdrawals, WinRupee shares necessary financial data with our payment processing partners — including Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT systems, and card processing services. These partners receive only the transaction data they need and are contractually bound to confidentiality.
5.2Identity Verification Services
WinRupee uses specialist third-party identity verification (KYC) providers to validate CNIC and passport documents. These providers process your identity documents under strict data processing agreements and do not retain your documents beyond the verification period.
5.3Legal and Regulatory Authorities
WinRupee may be required by law to disclose player data to government or regulatory authorities — for example, in connection with anti-money laundering investigations, court orders, or other legal proceedings. WinRupee will only disclose the minimum data required to comply with such obligations and will notify affected players where permitted by law.
5.4Technology and Infrastructure Providers
WinRupee uses third-party technology providers for hosting, content delivery, customer support software, and analytics. These providers access personal data only in the course of providing their services to WinRupee and are prohibited from using it for their own purposes.
WinRupee does not share your personal data with advertising networks, social media platforms, data brokers, or any third party for marketing purposes without your explicit consent. Your information stays within the ecosystem needed to run your WinRupee account.
6. How WinRupee Protects Your Data
Data security is not an afterthought at WinRupee — it is built into how the platform operates from the ground up. The measures below are in place at all times to protect your personal and financial information.
TLS Encryption in Transit
All communications between your device and WinRupee's servers are encrypted using TLS (Transport Layer Security). This protects your login details, payment information, and personal data from interception.
Encrypted Storage
Sensitive data — including passwords (stored as salted hashes), KYC documents, and financial records — is encrypted at rest in WinRupee's secure data infrastructure. Plain-text storage of sensitive fields is not permitted.
Strict Access Controls
Access to player personal data within WinRupee is restricted on a need-to-know basis. Staff who do not need access to your data as part of their role do not have it. Access logs are audited regularly.
If a data breach occurs: In the unlikely event of a security breach affecting your personal data, WinRupee will notify affected players promptly — within 72 hours where feasible — and will take immediate steps to contain and investigate the incident. We will be transparent about what data was affected and what steps are being taken.
WinRupee — secure, private, and built for Pakistani players from the ground up
7. Cookies and Tracking Technologies
WinRupee's website uses cookies and similar tracking technologies to operate the platform, remember your preferences, prevent fraud, and understand how players use the site. Below is a plain-language breakdown of the cookies we use.
| Cookie Type |
Purpose |
Can Be Disabled? |
| Essential Cookies |
Keep you logged in to WinRupee, remember your session state, prevent cross-site request forgery (CSRF) attacks. These are strictly necessary for the platform to function. |
No — required for operation |
| Security Cookies |
Help WinRupee detect fraud, identify duplicate accounts, and flag unusual login behaviour based on device fingerprinting and IP data. |
No — required for security |
| Preference Cookies |
Remember your language preference, saved game settings, and display preferences so you don't have to reset them each time you visit WinRupee. |
Yes — optional |
| Analytics Cookies |
Collect anonymised data about how WinRupee is used — which pages are visited, how long sessions last, and which games are most popular. Used to improve the platform. |
Yes — optional |
7.1Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling essential or security cookies will prevent WinRupee from functioning correctly — you will not be able to stay logged in or use most platform features. WinRupee does not use third-party advertising cookies.
8. How Long WinRupee Retains Your Data
WinRupee retains personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The retention periods below are our standard practice.
8.1Active Accounts
While your WinRupee account is active, we retain all data associated with it — registration details, transaction history, gaming activity, and communications. This is necessary to operate your account and provide continuity of service.
8.2Closed Accounts
When your WinRupee account is closed — whether by you or by us — we retain your personal data for a minimum of 5 years after closure. This period is required by anti-money laundering (AML) regulations and financial record-keeping obligations. After the mandatory retention period, data is securely deleted or anonymised.
8.3KYC Documents
Identity verification documents (CNIC copies, passport copies, selfies) are retained for the duration of your account and for 5 years following account closure. This is a legal requirement under anti-money laundering compliance obligations.
8.4Support Communications
Customer support records — chat transcripts, email threads, and support tickets — are retained for 3 years after the relevant interaction. This allows WinRupee to reference prior communications when handling follow-up queries and to maintain an audit trail for dispute resolution.
9. Your Data Rights as a WinRupee Player
As a WinRupee player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@winrupee.bet. We will respond within 30 days and at no cost to you.
Right of Access
Request a copy of all personal data WinRupee holds about you. We will provide this in a readable format within 30 days.
Right to Rectification
If any personal data WinRupee holds is inaccurate or out of date, you have the right to have it corrected. Update basic details directly in your account or contact support for changes to verified information.
Right to Erasure
Request deletion of your personal data. Note that WinRupee is legally required to retain certain financial and compliance records even after account closure — erasure applies to data beyond the mandatory retention period.
Right to Restrict Processing
In certain circumstances, you can ask WinRupee to stop using your data for specific purposes while a dispute is resolved, without deleting the data entirely.
Right to Data Portability
Request your personal data in a structured, machine-readable format (such as CSV) so that you can transfer it to another service if you choose.
Right to Object
Object to WinRupee's processing of your data based on legitimate interests — for example, analytics or responsible gaming monitoring. WinRupee will assess your objection and stop the processing unless compelling grounds exist to continue.
10. Children's Privacy
10.1Under-18 Prohibition
WinRupee's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. Our registration process includes age verification steps, and we may request CNIC verification to confirm age. If WinRupee discovers that an account has been created by someone under 18, the account will be immediately closed, all deposits returned, and all personal data permanently deleted.
10.2Parental Concerns
If you are a parent or guardian and believe that a minor in your household has created a WinRupee account, please contact us immediately at support@winrupee.bet. We will investigate the matter urgently and, if confirmed, close the account and delete all associated data without delay.
11. Policy Updates and How to Contact WinRupee
11.1Policy Updates
WinRupee reviews and updates this Privacy Policy periodically to reflect changes in how we operate, changes in applicable law, or improvements to our privacy practices. When material changes are made, we notify registered players via email or in-platform notification before the changes take effect. The "Last Updated" date at the top of this page reflects when the policy was most recently revised. Your continued use of WinRupee after any update constitutes acceptance of the revised policy.
11.2Contact WinRupee on Privacy Matters
For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, please contact WinRupee through the following channels:
- Email: support@winrupee.bet (include "Privacy Request" in the subject line)
- Live Chat: Available 24/7 from your logged-in WinRupee account
- Support Language: English and Urdu
- Response Time: Within 30 days for data rights requests; within 24 hours for general privacy queries
Related WinRupee Policies: This Privacy Policy forms part of the overall agreement between you and WinRupee. Please also read our Terms and Conditions and Responsible Gaming Policy for the complete picture of how WinRupee operates and protects its players.